What is Freshsales?
Freshsales is a sales CRM from Freshworks that helps teams manage contacts, track deals and talk to customers through built-in email, phone and chat. It gives each rep a full view of a contact's history and activity, with customizable deal pipelines and revenue forecasting. Messaging channels such as WhatsApp Business and Facebook Messenger can also be handled inside the CRM.
Freddy AI, the Freshworks AI layer, scores leads and deals, drafts prospecting emails and suggests next steps, and is sold as an add-on based on usage. Freshsales has a free plan for teams of up to three users and three paid tiers. Growth covers core pipeline work, Pro adds sales sequences, contact scoring and territory management, and Enterprise adds forecasting insights, custom modules, a sandbox and audit logs.
Freshsales at a glance
How does Freshsales work?
- Sign up and import contacts
Start a free trial or free plan, then import contacts and accounts from a spreadsheet or another CRM. Custom fields can be added to match your data.
- Set up pipelines
Customize deal stages and fields to match your sales process and view deals in a Kanban board. Several pipelines can run side by side.
- Engage customers
Email, call and chat with leads from the CRM, with activity logged on each record. Social messaging channels such as WhatsApp Business are supported too.
- Automate and prioritize
Use workflows, sequences on Pro and above, and Freddy AI scoring to focus on the best opportunities.
- Forecast and report
Track pipeline health and expected revenue, with forecasting insights on the Enterprise plan. Reports help managers spot stalled deals.
Freshsales key features
Contact and account management
A single view of each contact's activity, lifecycle stage and communication history.
Deal pipelines
Customizable stages, Kanban views and revenue forecasting for one or more pipelines.
Built-in phone, email and chat
Talk to customers by phone, email, chat, WhatsApp Business and Facebook Messenger from inside the CRM.
Freddy AI
Generative AI that flags high-converting leads and deals, drafts emails and suggests next actions, sold as an add-on.
Sales sequences
Automated multi-step outreach available on the Pro and Enterprise plans.
Territory management and scoring
Pro adds contact scoring, deal insights and territory assignment.
Enterprise controls
Custom modules, field-level permissions, a sandbox and audit logs on the top plan.
Why use Freshsales?
- The free plan lets very small teams start without paying.
- Built-in calling, email and chat reduce the need for separate tools.
- Paid plans start at a low per-user price compared with many CRMs.
- It connects with other Freshworks products for marketing and support.
- A 21-day trial gives enough time to test real workflows.
- Custom integrations can be built through the Freshsales API.
Who is Freshsales best for?
A good fit for
- Startups and SMBs looking for an affordable sales CRM
- Sales teams that call and email from one place
- Companies already using Freshdesk or other Freshworks tools
- Growing teams that need territories and sequences
Less suited to
- Teams that want AI features included in the base price
- Businesses that need deep marketing automation inside the same plan
- Very large enterprises with complex customization needs
Freshsales pricing
| Pricing model | Freemium |
|---|---|
| Free plan | Yes |
| Free trial | 21 days |
| Starting price | $9/user/month billed annually (Growth) |
Pro costs $39 and Enterprise $59 per user per month billed annually, and annual billing saves about 20%. Freddy AI is an add-on at $49 per 100 sessions.
Prices checked October 2026. Vendors change plans often, so confirm on the official Freshsales pricing page before you buy.
Freshsales pros and cons
Pros
- Free plan for up to three users
- Low entry price for paid plans
- Built-in multichannel communication
- Long 21-day trial
Cons
- Freddy AI costs extra
- Sequences and scoring require the Pro plan
- Monthly billing costs more than the advertised annual rates
Freshsales integrations and platforms
Works with
Available on
Freshsales alternatives
See the full shortlist in Best CRM Software.
Freshsales FAQ
Is Freshsales free?
Yes. Freshsales offers a free plan for small teams of up to three users who need basic contact and deal management. Paid plans start with Growth at $9 per user per month billed annually, and there is a 21-day free trial with no credit card required. The free plan is a practical way to test the pipeline and contact tools before committing to a paid tier.
What is Freshsales used for?
Freshsales is used to manage sales pipelines and customer relationships. Teams store contacts and accounts, track deals through custom stages, call, email and chat with prospects from the CRM, automate follow-ups and use AI to prioritize leads and forecast revenue. Sales teams on Pro and Enterprise also use sequences, territory management and forecasting insights.
Freshsales vs HubSpot: what's the difference?
Both have free plans. Freshsales is a sales-focused CRM with built-in phone and chat and low per-user prices on paid tiers. HubSpot offers a broader suite with marketing, service and content hubs, but advanced features cost more. Freshsales often appeals to cost-conscious sales teams. Both products support integrations, with Freshsales connecting to more than 100 apps through the Freshworks Marketplace.
Is Freddy AI included in Freshsales?
Not in the base price. Freddy AI is offered as an add-on on all paid Freshsales plans, priced at $49 per 100 sessions. It adds lead and deal scoring, email drafting and next-step recommendations powered by generative AI. Branded documents are another optional add-on at $19 per user per month.
Is Freshsales good for small businesses?
Yes. Freshsales suits small businesses thanks to its free plan for up to three users, low starting price and simple pipeline views. As a team grows, the Pro plan adds sales sequences, scoring and territory management without switching platforms. Freddy AI can be added later if the team wants AI scoring and email drafting.
Sources
This overview is based on Freshsales's official website and documentation, checked October 2026.